Department:  IT

Title:  How-To Troubleshoot KEH VPN

• Hit the Windows key in lower left-hand corner of your screen (or hit the Windows button on your keyboard) 
  

• Type in VPN and hit Enter
  

• Click KEH VPN 
  

• Click Advanced Options button
  

•  Click Edit button
  

• Make sure your settings match these below.  Pay close attention to the Server Name or Address field.
  
• Enter your Username and current network Password
  

• Hit SAVE button
  
• Go back to KEH VPN and select Change Adapter Settings
  

• Right click once on KEH VPN>select Properties:
  

• Click on the Networking tab
  

• Try unchecking the box next to “Internet Protocol Version 6 (TCP/IPv6) and then click OK.
  
• Click on the Security tab and verify your settings look like below:
  

• Click on the Options tab and make sure the box next to Remember my credentials is checked.
  

• Now try connecting to KEH VPN again.
  
• If you continue to have issues, please contact IT for further assistance!
  

Possible Error Messages

• Don’t panic if you get the above error message!  It just means that you probably either entered your Username or Password incorrectly or your password has expired.
  
• Make sure you are using either username@keh.local or KEH\Username in the Username field.
  
• Then enter your current network password.
  

Examples are shown below:

• If you haven’t changed your network password in a LONG time, you might want to reach out to one of us in IT so we can check your Active Directory (network) password and help you reset it.