How To Submit A Ticket To IT

How To Submit A Ticket To IT


How To Submit A Ticket to IT Dept


  • Fill out the fields with your name and email address.  Put as much detailed information as you can into the description    field.  


  • Include your current location (in the office or working remote from home) as well as any error messages you may have received.  You can also attach a file at the bottom of the screen.  Screenshots of errors help us troubleshoot, so please include them when possible!


  • Click the Submit button and your ticket will be created and sent to IT.






    • Related Articles

    • How To Change Your Password

      Windows 10 Change Password If you are working at the office, you only need to do steps 2-7 If working remotely, connect to the VPN If having issues connecting to the VPN please submit a support ticket or email support@keh.com. Press the CTRL+ALT+DEL ...

    • How To Stop LastPass From Auto Form Filling in GALA

      Department:  IT Title:  How To Stop Lastpass from Auto Form Filling in GALA Date: Version #: Edits: Author: 04/22/2019 1.0 Initial creation Maria Midboe           WHAT’S THE ISSUE? When you access GALA (https://gala.s.keh.com) do you find that some ...

    • How To Install A Network Printer in Windows 10

        Department:  IT Title:   Date: Version #: Edits: Author: 03/11/2019 1.0 Initial creation Maria Midboe How To Install A Network Printer Select Start (or press the Windows key on your keyboard) and type Printers in the search box. Choose Printers & ...

    • Magento 1 CMS (Content Management System)

      Editing content, show the editor. You can not preview at this time. Once you make the changes, save page / save and continue edit, then go to "cache management" at the top. Select the "Blocks HTML output" and "Page Cache" types and next to "Actions: ...